Shipping policy

Torashii Shipping Policy

Effective Date: [04/03/2025]

At Torashii, we aim to deliver high-quality martial arts gear to our customers as quickly and efficiently as possible. Please read our shipping policy carefully before placing an order.

1. Shipping Locations

  • We currently ship only within Canada, United Kingdom, and EU!

  • We may expand to other countries in the future—stay tuned!

2. Shipping Carriers & Processing Time

  • Our supplier in Thailand ships orders via UPS or FedEx.

  • Orders are typically processed and shipped within 1-2 business days.

3. Delivery Times

  • Standard delivery takes approximately 5-7 business days, but this may vary based on carrier delays, weather conditions, or customs processing.

4. Shipping Costs and Customs

🚚 Shipping is completely FREE on all products!

Customs, Duties & Taxes

When you order from Torashii, your items will be shipped directly from Thailand to your address. As a result, your order may be subject to additional customs duties, taxes, or other fees upon arrival, which are not included in the price at checkout.

These charges are set by your countries customs and are the responsibility of the customer.

Torashii does not collect or control these fees.

The customer is responsible for paying any applicable customs duties or taxes directly to the carrier (e.g., UPS or FedEx) when the order reaches your country. These fees are determined by custom authorities, based on the product's value, type, and other factors.

Important:

  • Customs duties, taxes, or fees are typically due upon delivery.

  • These fees are not included in the product price or the shipping costs.

  • To learn more about the potential charges and how they are calculated, please visit our Customs, Duties & Taxes page.

By ordering from Torashii, you acknowledge that you are responsible for any customs-related fees and charges. 

🇨🇦 Canada

When you order from Torashii to a Canadian address, your items are shipped directly from Thailand via UPS or FedEx. As a result, your order may be subject to customs duties, taxes, or other import fees upon arrival in Canada.

These charges are not included in your checkout total and are determined by Canadian customs based on factors like product value and type.

📌 Important:

  • Customs duties and taxes are usually collected upon delivery by the carrier.

  • These fees are the responsibility of the customer.

  • Torashii does not collect or manage any customs-related charges.

  • Please check with the Canada Border Services Agency (CBSA) for more information.

By placing an order to Canada, you acknowledge and accept any applicable customs-related charges that may be due upon receipt of your shipment.

🇬🇧 United Kingdom

Orders shipped to the UK may be subject to import VAT and customs duties upon arrival. These charges are determined by UK customs and are not included in the price you see at checkout.

  • For products over £180: Import VAT and duties are typically collected by the shipping carrier (UPS/FedEx) upon delivery. (Our Bundle's are typically excluded from these)

  • The Premium Fairtex Boxing Gloves (Gloves over £180) are most likely the only products that will cause import duties (But we cannot guarantee).

 

  • 📌 Please note: Torashii is not currently VAT-registered in the UK. Any applicable taxes or import fees are the responsibility of the buyer and will be collected by the shipping carrier at the time of delivery.

🇪🇺 European Union

Orders shipped to EU countries may also incur customs duties and VAT depending on your local regulations.

  • For orders under €150: VAT may be due upon delivery unless collected at checkout (we currently do not collect EU VAT).

  • For orders over €150: Duties and VAT will be charged by your local customs office and are payable upon delivery.

📌 Please note: Torashii does not currently use the EU’s IOSS system. As a result, all EU buyers are responsible for paying any VAT or import fees directly to the carrier when your order arrives.

5. Tracking Information

  • Once your order is shipped, you will receive a tracking number via email.

  • You can use this tracking number to monitor your shipment’s progress.

6. Lost or Stolen Packages

  • Once a package is marked delivered by UPS or FedEx, Torashii is not responsible for lost or stolen items.

  • However, if you experience an issue, please contact us at TorashiiMartialArts@gmail.com, and we will do our best to assist you in filing a claim with the carrier.

7. Shipping Delays & Address Issues

  • We are not responsible for delays due to the shipping carrier, customs, or incorrect shipping addresses provided by customers.

  • Please double-check your shipping details before placing an order!

8. Contact Us

For any shipping-related questions, feel free to contact us:
📧 Email: TorashiiMartialArts@gmail.com
🌐 Website: [https://torashii.com/]

Thank you for choosing Torashii for your martial arts gear needs!